Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with MuscleAndStrength.in) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.
How do I pay for a MuscleAndStrength.in purchase?
There are zero hidden charges when you make a purchase on MuscleAndStrength.in. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
What should I do if my payment fails?
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@MuscleAndStrength.in or please give us a call with your order number for any clarification
How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.
You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).
What is 'My Account'? How do I update my information?
It is easy to update your MuscleAndStrength.in account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on MuscleAndStrength.in. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your cart.
How do you ship your orders?
We ship certain heavy items by ground couriers while other light items are shipped by air. We deliver most of our orders through our own delivery service – MuscleAndStrength.in Reach, or through courier partners such as Bluedart . For a few remote locations where there is no other courier service available, we use India Post to deliver your orders.
What is the general return policy on MuscleAndStrength.in?
7 Day Return Policy
We offer you complete peace of mind while ordering at MuscleAndStrength.in – you can return all items within 7 days of receipt of goods.Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 7 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
5.Goods sold won’t be taken back/returned as individual units
Any damage / defect which are not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override “MuscleAndStrength.in. 7 Day Returns Policy”
In case of any queries, please write to our customer care on care@MuscleAndStrength.in or call us on 1800 200 7711
What should I do if I receive a Damaged item, wrong product or missing units in my order?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at info@MuscleAndStrength.in or call us on 1800 200 7711 within 14 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, MuscleAndStrength.in Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.